FAQ

Questions we get asked.

Straight answers about accounts, pricing, privacy, platforms, and support across every Snowshack Software product. If yours is not here, write to [email protected].

Accounts and sign-in

Do I need an account to use Snowshack apps?

Not for Spellshooter 2. The game runs, keeps your personal best, and tracks your stats and achievements on your device with zero sign-in. Optional leaderboards use an anonymous player ID and a display name you choose. Alpenkeep and Ampledger are private-by-default tools, and each product page explains if and when a sign-in is needed for syncing or sharing.

What happens to my data if I never sign in?

It stays on your device. Deleting the app deletes that local data. If you turn on Spellshooter 2 leaderboards, the scores you submit, your chosen player name, your friend code, and an anonymous player ID are sent to our backend so the boards can be displayed. Turn leaderboards off and none of that leaves the device.

How do I delete data you hold about me?

Email [email protected] with the product name and the player name or friend code involved. We may ask for enough detail to find the right record and confirm the request is yours. The Privacy Policy describes retention and deletion in full.

Pricing and purchases

Is Spellshooter 2 free?

Yes. Clear 'Em score-attack, the Daily Challenge, and personal-best tracking are free with no paywall. An optional one-time Deluxe unlock adds Rush, Zen, and Campaign modes, removes ads, and includes the Holiday Pack's seasonal worlds and soundtracks. There is no subscription, and none is planned.

What will Alpenkeep and Ampledger cost?

Pricing has not been finalized for either. The plan for both is a free tier alongside an optional paid tier with extra features. Exact prices will be published on each product page at launch, before anyone is asked to pay.

How do refunds work?

Purchases in our mobile apps are processed by Apple or Google, so refunds follow their rules and are requested through the App Store or Google Play rather than from us directly. If a purchase did not unlock what it should have, email [email protected] first. Most of those cases are a restore-purchases issue we can fix quickly.

I bought Deluxe on one device. Does it work on my other devices?

Yes, on devices signed in to the same App Store or Google Play account. Use the Restore Purchases button on the Deluxe screen. Purchases do not transfer between Apple and Google accounts because the two stores keep separate records.

Ads

Do Snowshack apps show ads?

Only in one place and only by choice. Free players in Spellshooter 2 can opt to watch a rewarded video in exchange for a specific in-game reward. There are no interstitials, no banners, and no forced breaks. Deluxe removes rewarded ads entirely. Alpenkeep and Ampledger have no ads.

Are the ads personalized?

No. Rewarded ads in Spellshooter 2 are requested as non-personalized, and the app does not request permission to track you across other apps and websites. This site itself carries no advertising.

Platforms and availability

Which platforms do you support?

Spellshooter 2 is available for iOS and Android, with a free web version. Alpenkeep is in development for iOS and the web. Ampledger is in development for iOS. Each product page carries a status badge that we update as things change, and the News page announces releases.

What does "coming soon" or "in development" mean on this site?

"In development" means we are still building it and there is nothing to download yet. "Coming soon" means the product is finished and working through store submission or final testing. Neither is a shipping date, and we do not sell anything before it is available. Join a product's waitlist to be told the moment it is out.

Why did SkiQuiver and Breakerly change names?

Both were renamed in July 2026 after trademark clearance: SkiQuiver became Alpenkeep and Breakerly became Ampledger. The products themselves did not change. Old links to the previous names redirect to the new pages.

Support and contact

How do I report a bug?

Email [email protected] with the app name, your device model, your operating system version, and what you expected versus what happened. A screenshot or screen recording helps enormously. The Support page has a fuller checklist and current known issues.

How quickly do you respond?

We read every message and aim to reply within two business days. Purchase problems and data requests are handled first.

Can I suggest a feature?

Please do. Ideas go to [email protected]. Several Spellshooter 2 modes exist because players of the 2012 original kept asking for them.