Support

We read the mail.

For app questions, bug reports, and product support, write to [email protected]. We aim to answer within two business days, and purchase problems and data requests go to the front of the line.

Before you write

Most problems get solved in one reply when the first message includes the right details. Please send:

  • The app name and, if you know it, the version shown on its settings or about screen.
  • Your device model and operating system version, for example "iPhone 15, iOS 19.1" or "Pixel 9, Android 16."
  • What you expected and what happened instead, in a sentence or two.
  • A screenshot or screen recording if the problem is visual.
  • For purchase issues, the store receipt email from Apple or Google. Never send card numbers; we cannot see or use them.

Spellshooter 2

My Deluxe or Holiday Pack purchase is not showing up.

Open the Deluxe screen and tap Restore Purchases while signed in to the same App Store or Google Play account you bought with. Purchases do not cross between Apple and Google accounts. If restore does not fix it, forward your store receipt to support and we will sort it out.

A rewarded ad did not give me the reward.

Rewards are granted only when a video plays to the end. Closing it early shows an "Ad didn't finish" notice and no reward, by design. If a video finished and the reward still did not appear, tell us the time it happened and which reward you chose.

My scores are not appearing on the leaderboard.

Leaderboards are off by default. Turn them on in Settings, choose a player name, and make sure the device is online when a run ends. Scores flagged by our fair-play checks are not displayed; the Terms describe what those checks cover.

How do I reset my personal best or stats?

Personal records live on your device. Deleting and reinstalling the app clears them. Leaderboard entries already submitted stay on the board unless you ask us to remove them.

Alpenkeep and Ampledger

Both products are in development. If you are testing an early build, report anything odd to support with the build number from the app's settings screen. Feature ideas are welcome at [email protected]. Neither app is available in the stores yet, so if you find something claiming to be Alpenkeep or Ampledger there, it is not ours. Please tell us.

Privacy and data requests

For privacy questions, data access requests, or deletion requests, write to [email protected]. Include the product and the player name or friend code involved. We may need enough information to verify the request and find the relevant record. Our Privacy Policy explains what each product collects, how long it is kept, and how deletion works.

Refunds

Purchases in our apps are processed by Apple and Google, so refunds are requested through the App Store or Google Play and follow their policies. We cannot issue store refunds ourselves. If the purchase simply did not unlock, contact us first; that is usually a restore problem we can fix without a refund.

Known issues

There are no known issues affecting released products at the moment. When there are, they will be listed here with a workaround and the version that fixes them.

Store links

Spellshooter 2 is live on the App Store, on Google Play, and free in your browser; the product page has all three links. Alpenkeep and Ampledger are in development, and their listings will appear on each product page and here the day they are available. To be told first, join a product's waitlist.